Frequently Asked Questions of Axamansard and Answers For General Account Enquiries

How do I open an account with AXA Mansard Investments?

To open an Investments account with AXA Mansard, kindly visit www.axamansard.com and click on Sign up. Fill in your information and follow the prompts. Alternatively, you can visit any of Axamansard's welcome centers.

How do I make payment?

To make a contribution to your AXA Mansard Investments Fund, you can use any of the following channels:

1. Direct transfer to any of Axamansard bank accounts

2. Online payment through Axamansard transaction portal (Interswitch)

3. POS at Axamansard welcome centers

4. USSD *987#

How do I get my statement of account?

To access the statement of accounts for your AXA Mansard Investments Fund, log on to your www.axamansard.com account. You can view/download your statement by following these pages on the dashboard – Investment > Dashboard > Statement. Alternatively, you can send an email request to clientservices@axamansard.com

How do I check my account balance?

To check your AXA Mansard Investments account balance, simply log on to your www.axamansard.com account. Your available balance can be seen under Portfolio on the Investments page. Alternatively, you can dial *987# and follow the prompts to retrieve your available balance.

How do I know that my transfer was successful?

When you make a payment/contribution to your AXA Mansard Investments Fund, there will be a confirmation email sent to your registered email address and your fund will reflect on your dashboard within 24 hours. In the event that this doesn’t happen, kindly send an email to clientservices@axamansard.com

I have changed my name and want to effect this change on my AXA Mansard Investments Fund details. How do I go about it?

Kindly send an email to clientservices@axamansard.com and attach your legal name change document.

I can’t log into my AXA Mansard Investments account; what do I do?

On the AXA Mansard website www.axamansard.com, click on Forgot Password and follow the prompts to reset your password.

How do I report suspected fraud activities?

If you experience fraud or suspect a compromise of your AXA Mansard account, kindly send an email to clientservices@axamansard.com